Refund Policy

MotionSKU is operated by YUNOVA GLOBAL LTD.

General Policy

Purchases of digital services, generation credits, and subscriptions are generally non-refundable after credits or service time have been used. We review requests individually and follow mandatory consumer rights that apply in your jurisdiction.

When We May Refund

We may provide a full refund, partial refund, or account credit for a duplicate or incorrect charge, an unauthorized transaction reported promptly, a material service failure caused by us, or an unused purchase cancelled promptly.

If a generation fails because of a platform or provider error after credits were deducted, we normally restore the applicable credits automatically. A credit restoration is not the same as a cash refund.

Generally Not Refundable

Used credits, elapsed subscription time, change of mind after use, dissatisfaction with probabilistic AI output, unsupported devices, user-provided content, network conditions, third-party outages, and accounts suspended for violating our Terms are generally not eligible for a cash refund.

Subscriptions and Requests

Cancelling a subscription stops future renewals but does not automatically refund the current billing period. To request a refund, email support@motionsku.com with your account email, transaction ID, purchase date, amount, and reason. Approved refunds are sent to the original payment method; banks may take additional time to display them.

Changes and Chargebacks

Please contact us before opening a chargeback so we can investigate. We may update this policy as our services, providers, or legal obligations change.